HelpMyCloud 

Veritas Prime delivers flexible support services through HelpMyCloud.

HelpMyCloud is a web-based ticketing tool which allows companies to:

  1. Log, track and manage support tickets.

  2. Communicate directly with Veritas Prime's SuccessFactors consultants.

  3. Plan and build a support model that aligns with changing support and business needs.

 

The HelpMyCloud tool was established in 2014 to help meet the market demand of having alternative support options for SuccessFactors clients.

Welcome to 

What Do We Support? 

Two Core Support Models

Access to Veritas Prime's expert consultants on an as-needed basis. You simply open a ticket when you need support and pay-as-you-go.

  • AdHoc support

  • Pay Per Ticket 

  • No Commitment / No lock-in

MarketPlace

 

Unique monthly service plans for companies looking for 20+ hours of support each month. Subscription level can easily be changed to align with your business needs month to month.

  • Discounted hourly rates

  • Month to Month Rollover Banking

  • Flexibility - Move up and down subscription levels based on business needs. 

  • Monthly Commitment 

  • Guaranteed SLAs

  • Quarterly Release Management 

  • Dedicated CSM

Subscription

 

Resources

Cloud Consulting
AMS

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