Support
Delivered through
Veritas Prime delivers flexible Application Managed Services (AMS), which includes Level 1 and Level 2 support through HelpMyCloud.
HelpMyCloud is a cloud-based ticketing tool which allows companies to:
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Log, track and manage support tickets
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Communicate directly with Veritas Prime consultants
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Plan and build a support model that aligns with changing support and business needs
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Get support on all SuccessFactors modules
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Stay up-to-date with bi-annual SAP releases
Welcome to
SAP SuccessFactors Support Levels
Provide access to supporting documentation to reduce strain on support structure
Answer user questions that are not resolved within documentation and perform tasks that end-users do not have access to
Resolve issues that system administrators cannot fix
SAP SuccessFactors Product Support
AMS Support Level 1 & 2
Veritas Prime provides AMS support through monthly subscription plans comprised of both Level 1 and Level 2 support hours. All support is provided through the HelpMyCloud tool.
Any Level 1 or Level 2 subscriptions can be provided separately or combined to create an overall subscription plan that aligns with your business needs.
Two Core Support Models
Access to Veritas Prime's expert consultants on an as-needed basis. You simply open a ticket when you need support and pay-as-you-go.
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AdHoc support
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Pay Per Ticket
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No Commitment / No lock-in
MarketPlace
Unique monthly service plans for companies looking for 20+ hours of support each month. Subscription level can easily be changed to align with your business needs month to month.
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Discounted hourly rates
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Month-to-Month Rollover Banking
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Flexibility - adjust subscription levels based on business needs.
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Service Level Agreements (SLAs)
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Quarterly Release Management
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Dedicated CSM
Subscription
Additional Information
