Support

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Veritas Prime delivers flexible Application Managed Services (AMS), which includes Level 1 and Level 2 support through HelpMyCloud. 

 

HelpMyCloud is a cloud-based ticketing tool which allows companies to:

  1. Log, track and manage support tickets

  2. Communicate directly with Veritas Prime consultants

  3. Plan and build a support model that aligns with changing support and business needs

  4. Get support on all SuccessFactors modules

  5. Stay up-to-date with bi-annual SAP releases

Welcome to 

SAP SuccessFactors Support Levels

Provide access to supporting documentation to reduce strain on support structure

Answer user questions that are not resolved within documentation and perform tasks that end-users do not have access to

Resolve issues that system administrators cannot fix

SAP SuccessFactors Product Support

AMS Support Level 1 & 2 

Veritas Prime provides AMS support through monthly subscription plans comprised of both Level 1 and Level 2 support hours. All support is provided through the HelpMyCloud tool. 

 

Any Level 1 or Level 2 subscriptions can be provided separately or combined to create an overall subscription plan that aligns with your business needs.

Two Core Support Models

Access to Veritas Prime's expert consultants on an as-needed basis. You simply open a ticket when you need support and pay-as-you-go.

  • AdHoc support

  • Pay Per Ticket 

  • No Commitment / No lock-in

MarketPlace

 

Unique monthly service plans for companies looking for 20+ hours of support each month. Subscription level can easily be changed to align with your business needs month to month.

  • Discounted hourly rates

  • Month-to-Month Rollover Banking

  • Flexibility - adjust subscription levels based on business needs. 

  • Service Level Agreements (SLAs)

  • Quarterly Release Management 

  • Dedicated CSM

Subscription

 

Additional Information 

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